Many servers do not
sell wine because of the fear of opening the bottle in front of the
guest. This step by step guide will help your team overcome the fear of
opening a bottle of wine.
- Always
present the bottle on the right of the person (the host) who ordered
the wine. The bottle should be intact; i.e. no cork or capsule
removed.
- Present
the bottle with the label facing the host and repeat the year, the
winery, and the type of wine to verify that the bottle is the one
the guest requested.
This is extremely important. Await approval from the host
before opening the bottle.
- Open
the bottle using the correct procedure.
- Pour
approximately 1-2 oz of wine into the glass of the host.
- Await
approval, again facing the label to the host.
- If
the host approved, continue with the service.
- If
the host disapproves or considers the wine undrinkable, remove the
glass and the bottle and bring the bottle to the manager’s
attention, who probably will authorize another bottle be presented.
- If
the wine is red, ask the host if pouring is desired at this time to
allow the wine to breathe.
- Pour
even amounts of wine into each person’s glass, moving clockwise
around the table. Always pour ladies first then gentlemen. Pour the
wine for the host last.
Remember there are 25 ounces in a bottle of wine.
You should know what a 4-ounce, 5-ounce and 6 ounce pour
looks like in your outlets glassware.
Further, you should know what a 4-ounce, 5-ounce and 6 ounce
pour feels like as you pour it.
Never pour more than 6 ounces in glass regardless of the
volume of the glass.
- Give
the bottle a slight twist of the wrist, counter clockwise when
finishing each pour to prevent dripping.
You should always have a serviette in your non-pouring hand
to wipe the bottle of drips after each pour.
- Always
pour the wine with the glass on the table and try to avoid contact
between bottle and glass.
- After
all guests have been served, place the bottle to the right of the
host with the label facing the host.
- Keep
an eye on the table and replenish glasses as needed.
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